Trust and safety
Protecting your health information online
Practical account and privacy habits for patients using digital healthcare services.
General information only. This guide does not diagnose a condition or replace a consultation. For a medical emergency, seek immediate care at an appropriate facility.
Protect access to your account
Use a unique password, protect the email connected to your account, and never share a password, PIN, or one-time verification code with another person.
Report anything unusual
Contact support promptly if you notice an unfamiliar sign-in, unexpected profile change, document you do not recognise, or suspected loss of account access.
Have questions about your own care?
A qualified doctor can discuss your symptoms, medical history and next steps with you.
Find a doctor