Video consultation
Meet the doctor face-to-face online using a phone, tablet, or computer with a stable connection.
How MyDoctor24 works
Care that stays clear from booking to follow-up.
Find a verified doctor, choose a suitable appointment, share the information needed for care, and review every detail before you book.
Before you begin
A straightforward path to the right care.
You stay in control throughout the process. The doctor, appointment type, available time, and fee are shown before you confirm a booking.
Find a doctorVerified provider profilesReview professional and practice information before choosing.
Fees shown before paymentSee the consultation fee and booking summary before confirming.
Private patient accountAppointments and available care documents remain in one secure place.
Four steps before your appointment is confirmed.
Each step tells you what is needed next, so you can move forward without guessing.
- 01
Choose a doctor
Search by specialty, health concern, location, or consultation type. Compare verified profiles, fees, and available times before you decide.
Doctor profile, consultation type, fee, and availability - 02
Choose a time
Select an available appointment and decide whether video, voice, or an in-person visit is most suitable for you.
A clear date, time, and way to consult - 03
Share the patient details
Tell the doctor who the appointment is for, add the relevant health information, and review the required consent choices.
Patient information stays linked to the appointment - 04
Review and book
Check the doctor, appointment time, consultation method, patient details, and total fee before you confirm payment.
Nothing is submitted until you review it
On the appointment day
Join your consultation from the appointment in your account.
Open the appointment at the scheduled time. For video or voice care, use a quiet, private place and keep useful health information nearby.
Voice consultation
Speak privately by phone when video is not convenient or not required for the appointment.
Clinic appointment
Attend the selected clinic when an in-person examination or physical care is more appropriate.
Your next steps stay connected to the care you received.
What appears in your account depends on the doctor’s clinical decision and the services used during your care.
Prescription
View a prescription in your account when the doctor decides it is clinically appropriate.
Referral or tests
Keep recommended referrals and laboratory requests connected to the consultation.
Consultation record
Return to your appointment information and available care documents from your patient account.
Follow-up
Book the next consultation when your doctor recommends a review or continued care.
Prepare for online care
A few things make the consultation more useful.
- Use a working email address and phone number.
- Have your symptoms, medicines, allergies, and recent results ready.
- Join from a private place with a reliable connection.
- For severe or rapidly worsening symptoms, seek emergency physical care.
Ready when you are
Start with a doctor who fits your care needs.
Compare verified profiles and choose an available appointment with the details shown upfront.