Your consent matters.

Where consent is the appropriate legal basis, the platform presents a clear choice before the relevant action. Consent must be affirmative, specific, informed, and freely given; silence or a pre-selected box is not treated as permission.

Different actions require different choices.

• Telemedicine consent covers the limits and practical risks of video, voice, or in-person consultations.
• Record-sharing consent controls which provider may receive selected documents, prescriptions, or laboratory results.
• Service and fulfilment consent covers sharing necessary information with a pharmacy, laboratory, equipment vendor, or home-care provider.
• Optional communication consent covers non-essential product news or marketing and is separate from care notifications.

The patient must actively accept the current WhatsApp video-call terms before payment. The acceptance, policy version, booking, and time are recorded. The assigned doctor must separately accept the current doctor rules before the patient's number is released.

• WhatsApp is used only for the live video call attached to this paid, confirmed appointment. It is not an approved channel for clinical chat, documents, prescriptions, results, ongoing follow-up, or a later unbooked consultation.
• At the booked time, the doctor may send one brief connection message and then initiates the WhatsApp video call.
• The assigned doctor can access the mobile number saved on the patient's profile only during the appointment access window and only after accepting the doctor rules. The WhatsApp number used by the doctor becomes visible to the patient.
• The WhatsApp video call is not recorded or automatically copied into the MyDoctor247 patient record. The doctor must enter the clinically relevant consultation summary, notes, prescriptions, referrals, and follow-up plan in MyDoctor247. Sensitive documents must stay in the secure portal.
• Neither participant should continue clinical care in WhatsApp after the booked call or arrange another consultation privately. Any follow-up must use MyDoctor247 secure messages or a new MyDoctor247 appointment so that consent, payment, clinical records, and support remain traceable.
• Do not send medical records, photographs, prescriptions, payment details, or ongoing clinical messages through WhatsApp. Report any provider contact outside the booked video call to MyDoctor247 Support.
• A doctor who contacts a patient outside the booked WhatsApp video call, solicits an off-platform consultation or payment, or continues care outside MyDoctor247 may have access suspended or be permanently removed after review. Relevant conduct may also be reported to the appropriate professional or legal authority.
• If the doctor has not contacted the patient within 15 minutes of the booked time, the patient should check the profile number and internet connection, then report the missed appointment through MyDoctor247 Support. Support will review it for rescheduling or a refund under the Refund and Cancellation Policy.
• WhatsApp is a separate third-party service. Phone and profile information may be visible there, participants can save, forward, screenshot or record content, and WhatsApp's own privacy terms, device settings, international processing, and backup rules apply. MyDoctor247 cannot control information after it leaves the platform and may be unable to verify or support care arranged outside the recorded booking, subject to rights that cannot lawfully be excluded.

The platform records the user, action, wording or policy version, date, time, and relevant care context. These records are protected as sensitive account information and retained for audit, care continuity, dispute handling, and applicable legal periods.

Optional consent may be withdrawn through account settings or support. Withdrawal applies to future processing and does not invalidate lawful actions already completed. Some information may still be retained where clinical, legal, fraud-prevention, or contractual obligations require it.

A parent, guardian, or authorised representative may provide consent only where they have legal authority. As a child develops legal capacity, the consent model and access to records should reflect applicable law and the child’s rights.

Providers must confirm the patient, explain material information in understandable language, respect refusals, avoid unnecessary access, and document consent required for clinical or fulfilment actions. Platform consent does not replace professional informed-consent duties.

MyDoctor247 is not an emergency service. In a genuine life-threatening situation, a healthcare professional may process necessary information without prior consent only where applicable law permits and the action is needed to protect vital interests. The reason must be documented and access limited to what is necessary.

Use the contact page to request an explanation, review a consent history, or report a choice that appears incorrect. Identity verification may be required before a record is disclosed or amended.