Clear terms for trusted care.

MyDoctor247 provides technology for discovery, booking, communication, payments, records, and service coordination. Independent healthcare providers remain responsible for professional judgement, diagnosis, treatment, prescriptions, fulfilment, and the standard of care they provide.

You must provide accurate information, protect your sign-in credentials, and use the correct account type. A parent or authorised guardian may manage a dependant where legally permitted. Provider access may require identity, licence, qualification, business, or KYC verification.

Users must act lawfully and respectfully.

• Do not impersonate another person, submit misleading medical or verification information, or misuse another person’s records.
• Do not disrupt the service, bypass access controls, scrape protected data, upload harmful content, or use the platform for fraud.
• Attend or cancel bookings responsibly, review displayed fees, and provide information reasonably needed for safe care.

Healthcare services are provided directly by independent, third-party healthcare providers. MyDoctor247 is not a healthcare fulfilment centre. Only appropriately verified providers may perform restricted clinical or fulfilment actions. Provider availability, recommendations, prescriptions, test interpretation, and treatment decisions are not controlled or guaranteed by MyDoctor247.

When WhatsApp is selected, it may be used only for the live video call attached to the paid appointment. The patient accepts the current terms before payment, and the doctor separately accepts the doctor rules before time-limited access to the patient's number is released.

• WhatsApp is used only for the live video call attached to this paid, confirmed appointment. It is not an approved channel for clinical chat, documents, prescriptions, results, ongoing follow-up, or a later unbooked consultation.
• At the booked time, the doctor may send one brief connection message and then initiates the WhatsApp video call.
• The assigned doctor can access the mobile number saved on the patient's profile only during the appointment access window and only after accepting the doctor rules. The WhatsApp number used by the doctor becomes visible to the patient.
• The doctor should use a dedicated professional WhatsApp Business account where available, keep the account secure, and never allow unauthorised staff or another person to use the patient's number.
• The WhatsApp video call is not recorded or automatically copied into the MyDoctor247 patient record. The doctor must enter the clinically relevant consultation summary, notes, prescriptions, referrals, and follow-up plan in MyDoctor247. Sensitive documents must stay in the secure portal.
• Neither participant should continue clinical care in WhatsApp after the booked call or arrange another consultation privately. Any follow-up must use MyDoctor247 secure messages or a new MyDoctor247 appointment so that consent, payment, clinical records, and support remain traceable.
• A doctor who contacts a patient outside the booked WhatsApp video call, solicits an off-platform consultation or payment, or continues care outside MyDoctor247 may have access suspended or be permanently removed after review. Relevant conduct may also be reported to the appropriate professional or legal authority.
• If the doctor has not contacted the patient within 15 minutes of the booked time, the patient should check the profile number and internet connection, then report the missed appointment through MyDoctor247 Support. Support will review it for rescheduling or a refund under the Refund and Cancellation Policy.
• WhatsApp is a separate third-party service. Phone and profile information may be visible there, participants can save, forward, screenshot or record content, and WhatsApp's own privacy terms, device settings, international processing, and backup rules apply. MyDoctor247 cannot control information after it leaves the platform and may be unable to verify or support care arranged outside the recorded booking, subject to rights that cannot lawfully be excluded.

When MyDoctor247 Video is selected, the paid and confirmed appointment receives a private room inside the platform. The patient and assigned doctor must sign in with their own accounts and may enter from ten minutes before the booked start until thirty minutes after the scheduled end.

• The consultation is live and is not recorded by MyDoctor247. Participants must not make their own recording unless applicable law permits it and every affected person has expressly agreed.
• On an unstable connection, the platform may reduce video quality or pause outgoing video to preserve voice. Either participant may select low-data or audio-only mode.
• The patient and doctor are responsible for a suitable device, browser permissions, a private environment, and a reasonably stable connection. Headphones are recommended.
• If the room cannot be used or the doctor does not attend, the patient should use secure appointment messages to contact Support. Support may troubleshoot, offer the separately configured Google Meet option, reschedule, reassign, or review a refund under the Refund and Cancellation Policy.

When an enabled external video method is selected, both participants first enter through the signed-in MyDoctor247 appointment. The provider meeting handoff is released only during the access window and must not be shared.

• The participant is responsible for the provider account, application, browser permissions and device controls required by Google Meet or Zoom.
• The provider's separate service and privacy terms apply after the handoff. MyDoctor247 cannot promise uninterrupted availability of a third-party service.
• Recording is not enabled by MyDoctor247. Clinical summaries, prescriptions, reports and other sensitive documents remain in MyDoctor247 rather than third-party meeting chat.
• A participant can alert Support from the secure entry page for a connection problem or non-attendance. Support may troubleshoot, reschedule, reassign, or begin a refund review under the Refund and Cancellation Policy.

MyDoctor247 requires applicable professional registration information and supporting evidence before a new provider becomes public. Authorised reviewers may check the registration number, issuing body, scope, status, and expiry against the relevant official source. Verification is recorded, may be repeated, and can lead to restriction or suspension if a credential expires, cannot be confirmed, or is reported as invalid. This due diligence does not replace the provider's continuing professional duties or guarantee a clinical outcome.

MyDoctor247 may collect a patient payment on behalf of the provider for a specific confirmed booking. Each payment is recorded against that service. Eligible cleared provider earnings are paid automatically to the provider's verified Nigerian bank account every other Friday; providers do not submit withdrawal requests. Earnings completed after a cycle cutoff move to the next scheduled payout. A payout may be held while a refund, chargeback, fraud alert, account-verification issue, dispute, or legal or regulatory review is resolved. Patients and providers do not receive transferable stored-value balances and cannot transfer funds to another user.

Approved providers set their own service or consultation prices, subject to any lawful platform guardrails shown to them. MyDoctor247 currently records a 10% platform commission on completed provider services and sales. Patient Plus is optional, costs NGN 1,000 for one month or NGN 10,000 for one year, and does not include or insure consultations, medicines, tests, equipment, or home-care services. Those charges remain separate and are shown before payment.

Marketplace partners must source and supply products lawfully and keep accurate manufacturer, registration, batch, expiry, stock, and supply records where applicable. MyDoctor247 may request documentary evidence, check official sources, pause a listing, preserve audit records, or report suspected counterfeit, expired, recalled, or unlawfully supplied products to the appropriate authority.

Cancellation eligibility, refund timing, service disputes, and payment reversals are governed by the Refund and Cancellation Policy displayed on this site. Approved refunds are returned to the original payment route or a verified bank account in the payer's name; MyDoctor247 does not issue wallet credit. Payment partners may also apply their own processing terms.

To the extent permitted by law, MyDoctor247 is not liable for independent clinical decisions, inaccurate information supplied by users or providers, unavoidable service interruption, or indirect loss. Nothing in these terms excludes rights or liabilities that cannot lawfully be excluded.

MyDoctor247 is not an emergency service and does not provide automated diagnosis. For severe symptoms or a life-threatening situation, contact local emergency services or attend an appropriate emergency facility immediately.

We may update these terms when the service or law changes and will provide proportionate notice for material updates. Access may be restricted for safety, fraud, legal, or policy reasons. These terms are governed by the laws of the Federal Republic of Nigeria, subject to mandatory consumer rights. A dispute should first be raised through the contact page so the parties can attempt good-faith resolution; any unresolved dispute is subject to a court of competent jurisdiction in Nigeria.

Questions about these terms, notices, or a dispute can be sent through the contact page. Include the relevant account email or booking reference, but never send passwords, payment PINs, or unnecessary medical information.