Emergency Disclaimer
MyDoctor24 is not for life-threatening emergencies or urgent conditions requiring immediate physical care.
Know when online care is not the right first step.
Telemedicine can support many non-emergency concerns, but severe or rapidly worsening symptoms require immediate physical assessment.
Trusted access
Verified providers, clear permissions, and consent-led sharing help protect sensitive care journeys.
Designed for everyday use
Clear steps, responsive screens, and useful status updates make important tasks easier to complete.
Care that stays connected
Appointments, documents, prescriptions, diagnostics, services, and follow-up remain part of one account.
Do not wait for an online appointment in an emergency.
Telemedicine is not designed to manage life-threatening symptoms, severe injury, or a rapidly worsening condition that needs immediate physical assessment.
- 01
Get immediate physical help
Call the appropriate local emergency service or go to the nearest suitable emergency department.
- 02
Do not delay for chat or email
Support messages and online booking queues are not monitored as emergency services.
- 03
Share essential information
Tell responders what happened, the symptoms, known conditions, medicines, allergies, and location.
- 04
Use MyDoctor24 after urgent care
The platform may support non-emergency follow-up when a clinician confirms it is appropriate.
Move forward with a clear, supported care journey.
Find verified care now or create an account to keep appointments, documents, and follow-up organised.